Download the Analysys Mason and Incognito paper, Winning the Battle for Control and Differentiation in the Home Broadband Network with Operations Automation. This industry-first research evaluates and quantifies how CSPs can increase operational efficiency with operations automation:
- Reduce as much as 30% of inbound technical support calls and shrink customer care call handle times by 25%
- Alleviate customer care escalations to expensive network operations staff by as much as 35%
- Benefit from upwards of 25% reduction in truck rolls
