TR-369 Device Management

The Incognito Digital Experience Solution offers a unified platform to remotely manage in-premise networks and devices, resolve subscriber connectivity issues, and launch new services into the connected home using a robust Auto Configuration Server (ACS) with User Services Platform (USP) support.


Reduce the complexity of remotely managing broadband devices


Challenges faced by service providers

The explosion of connected devices in the home today, which use a variety of technologies such as Wi-Fi, IoT, mesh, and anything 'smart', presents new challenges to operators — how to maintain seamless always-on connectivity with an increasing number of devices in the home or business network serving complex voice, video and data services.

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Incognito's solution

Incognito's solution features a vendor-agnostic, massively scalable Auto Configuration Server, supporting TR-069, TR-369, SNMP, and MQTT protocols, as well as USP controllers, to manage and monitor any device over any network, including fiber, cable, fixed wireless, and xDSL.

Business Advantage

Gain a competitive advantage

With Incognito's Digital Experience solution, service providers can effectively monitor and automate the management of network devices remotely using a scalable and robust platform to proactively manage broadband service quality, improve customer experience, and reduce operational costs.

Incognito customers have seen:

reduction in CSR call handling times

reduction in truck rolls

Improved quality of experience for customers

Lower operational costs


By digitizing and performing remote interactions of call center agents to home broadband users, the Incognito solution will make it easier for service agents to help our customers resolve their problems and continue to enjoy Globe At Home services.

– VP at Globe Telecom

Why choose Incognito for your remote device management needs


Full device management capabilities

  • Simplify device provisioning and lifecycle management with advanced troubleshooting, device monitoring, and bulk operation capabilities, in a hybrid deployment alongside Incognito ACS or as a standalone configuration.

Real-time telemetry and data collection

  • Incognito's solution supports real-time telemetry and data collection to enable smart home and IoT services, and drive actionable insights on network capacity and usage.

Subscriber self-care widgets

  • Self-care widgets that easily integrate into existing customer portal or applications empower subscribers and field technicians to diagnose and resolve technical problems to improve customer satisfaction

Smart home services

  • Support the ability to deploy third-party virtualized applications directly onto CPEs and gateways, delivering managed services such as network security, traffic prioritization, and parental controls, where data and resource access are using virtualized containers

Manage the connected home with USP

  • Next-generation device management supporting User Services Platform to take full advantage of the TR-369 protocol and devices, and supercharge the broadband experience. Features support for TR-181 data model along with backward compatibility to manage TR-069 devices.

Service quality manager for proactive care

  • Proactively measure broadband service quality with speed and latency testing to ensure customer experience and SLA adherence. Validate connection quality through on-demand or scheduled campaigns, gain insights into individual device diagnostics and network-wide trends, and satisfy regulatory compliance testing needs.