Now more than ever, service providers are aggressively rolling out fiber to boost network performance, improve the customer experience, and offer new IP services such as Gigabit Internet, IPTV, 4K/8K video streaming, and business services. This growing fiber diet brings about new operational complexities, impacting existing back-office systems and the ability to launch and scale services quickly.
Incognito Software Systems Inc. has partnered with Heavy Reading to produce a white paper based on the results of industry-first research examining the operational implications of supporting fiber services. The white paper explores service providers' network design and B/OSS strategies for supporting fiber-based services and offers regional analysis of fiber trends across the Americas, Europe, and Asia.
Key findings from the report include:
- Service providers are taking a wide-scale approach to fiber – As much as 48 percent of service providers are replacing or overbuilding legacy networks using a “brownfield” approach;
- New OSS strategies are coming– Approximately 80 percent of CSPs will retrofit or replace their OSS stack to solve the challenges of scaling fiber services;
- Fiber services will have a major impact on back-off systems – Service configuration and order management top list of impacted B/OSS systems.