Overcoming the Challenges of Scaling Next-Generation Fiber Services

Industry-first perspective on the fiber management and migration strategies of global CSPs and the impact that new fiber services will have on legacy BSS/OSS systems.

Now more than ever, service providers are aggressively rolling out fiber to boost network performance, improve the customer experience, and offer new IP services such as Gigabit Internet, IPTV, 4K/8K video streaming, and business services. This growing fiber diet brings about new operational complexities, impacting existing back-office systems and the ability to launch and scale services quickly.

Incognito Software Systems Inc. has partnered with Heavy Reading to produce a white paper based on the results of industry-first research examining the operational implications of supporting fiber services. The white paper explores service providers' network design and B/OSS strategies for supporting fiber-based services and offers regional analysis of fiber trends across the Americas, Europe, and Asia.

Key findings from the report include:

  • Service providers are taking wide-scale approach to fiber – As much as 48 percent of service providers are replacing or overbuilding legacy networks using “brownfield” approach;
  • New OSS strategies are coming – Approximately 80 percent of CSPs will retrofit or replace their OSS stack to solve the challenges of scaling fiber services;
  • Fiber services will have major impact on back-off systems – Service configuration and order management top list of impacted B/OSS systems.


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