Fixed wireless access (FWA) is a great way for service providers to extend their network and offer fixed broadband services to more residential and business customers. Many operators are now innovating their operations to leverage FWA access technology as this market offers new revenue opportunities. However, to be successful, they must ensure top-class customer support and service quality as their cable, DSL, and FTTx counterparts. This means having the ability to remotely monitor and manage CPE devices, analyze network KPIs, diagnose home Wi-Fi network problems, and support customers facing technical issues.
The Incognito Digital Experience solution provides zero-touch provisioning and remote management of customer premises equipment, allowing operators to easily monitor and manage subscriber devices and services over fixed 4G LTE, 5G, and private wireless (CBRS) broadband networks. Discover how global operators are leveraging the Incognito solution to solve their biggest FWA networking challenges in this case study document.