Broadband Command Center

The industry's leading and most complete DOCSIS provisioning solution. Automate and simplify configuration file management, abstract fiber networks to preserve your existing DOCSIS back-office investments, and future-proof for DOCSIS 4.0.


Reduce the complexity of remotely managing broadband devices


Challenges faced by service providers

As subscriber demand for faster broadband speeds and greater bandwidth capacity increases, network operators must increase service provisioning speeds and improve the resilience of their mission-critical systems. A flexible, robust, and adaptable provisioning system is needed to adapt to the broadband industry's ever-changing landscape.

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Incognito's solution

Incognito's DOCSIS provisioning and management solution reduces the complexity of DOCSIS device provisioning and lifecycle management with highly automated processes, spanning cable and fiber access network technologies and devices with different versions of DOCSIS.

Business Advantage

Gain a competitive advantage

With Incognito's Broadband Command Center solution, service providers can improve the customer experience with comprehensive functions for complete service and device lifecycle management, including provisioning, network monitoring, firmware management, lawful intercept, and fraud management.

Incognito customers have seen:

Accelerated rollout of triple-play services

Single platform for service fulfillment and provisioning

Improved quality of experience for customers

Lower operational costs


Incognito is part of our digital-first transformation strategy that aims to seamlessly automate subscriber services and proactively manage CPE devices, enabling us to solidify our reputation as the leading broadband service provider in our markets.

– President of Atlantic Broadband

Why choose Incognito for your DOCSIS needs


Reliable and accurate device provisioning to keep subscribers satisfied, accelerate service uptake, and reduce churn.

  • Improves service uptime with high-availability configuration.

Simplified management streamlines workflows with automated configuration file generation and analytical tools.

  • Automate DOCSIS configuration file management to improve latency and high reliability. Dynamically generates configuration files and removes the need to track and store large numbers of static files.

Extreme scalability to support network expansion and efficient use of resources.

  • Keep costs low with our high-availability DHCP server, which supports millions of subscriber devices. Automatically manage utilization of IP resources.

Standards alignment.

  • CableLabs and Broadband Forum standards-based devices (PacketCable and DOCSIS). It also supports DOCSIS over ePON.

DOCSIS firmware management.

  • Simplify the end-to-end firmware orchestration process for DOCSIS devices. Improve your operational efficiency with sophisticated automation for firmware management.

High-performance DHCPv4 and DHCPv6 support.

  • Simultaneously reports packet counters for DHCPv4 and DHCPv6 packets to assist with network monitoring, system health checks, troubleshooting.