An in-depth discussion on the challenges facing communication service providers in today’s highly competitive residential broadband market

Download the Analysys Mason and Incognito paper, Winning the Battle for Control and Differentiation in the Home Broadband Network with Operations Automation. This industry-first research evaluates and quantifies how CSPs can increase operational efficiency with operations automation:

  • Reduce as much as 30% of inbound technical support calls and shrink customer care call handle times by 25%
  • Alleviate customer care escalations to expensive network operations staff by as much as 35%
  • Benefit from upwards of 25% reduction in truck rolls